The Top 5 Questions To Ask Moving Companies Before Hiring Them

Moving is stressful enough as it is by itself, don’t make it any difficult. Secure a reputable moving company that offers services that align with your needs. Ask the right questions to help save you time and energy in the long run.

1. How long have you been in business?

Knowing how long a company has been in business can provide a sense of security. There’s nothing more satisfying in knowing that a company has been trial and tested through the years and remains in business. Although knowing history doesn’t guarantee superb service, it does relate a sense of skillfulness and proficiency. Ask the history of your potential moving company because it can save you a lot of headaches down the road. In the process, make sure to request references from previous customers. Additionally, please conduct your research on the moving company by reading testimonials, reviews, and checking their Better Business Bureau rating.

How long have they been around? If they’ve been in business for decades, then they are probably doing something right!

2. Are you licensed and insured?

A legitimate moving company should be insured and licensed. Don’t get scammed by rogue movers. A cross-country moving company should possess a license by the Federal Motor Carrier Safety Administration (FMCSA) and therefore have a United-States Department of Transportation (USDOT) number. Local moving companies are an exception, although they should hold a license by their state.

3. What factors determine the cost of the move?

Always make sure you communicate clearly and precisely. Ask direct questions regarding rates and fees. The last thing you want is an invoice bombarded with surprise fees and services. Every moving company is unique and have their way of calculating moving fees. A lot of companies include a rate per pound and a distance rate. Other charges may include:

  • Long carry charges
  • Flight charges
  • Elevator charges
  • Fuel charges

To sum it up, be aware of all binding and non-binding estimates. According to, with a binding estimate, it does not matter if your shipment goes higher or lower than the estimate fee, you will pay the agreed-upon price. In contrast with the non-binding estimate, however, there is no guarantee the final cost will not be more than the original estimate.

4. What packing services do you offer, and who will carry out the loading and unloading?

The moving company should inform you of who is responsible for packing and unpacking the moving truck. Packing services should be done by individuals who are capable of handling your belongings safely. Ask the moving company if they pack electronics such as TVs and other fragile items. Ask upfront if they shrink-wrap and provide blanket wrap services. Some companies offer appliance disconnection and crating. You should request the moving company to inform you of all the services provided, and how you should prepare for these services.

5. Does your company offer liability coverage?

Always inquire about how your valuables will be protected. Regardless if you’re moving around the corner or across the state, a professional first-class company should provide you with multiple liability options. By law, any moving company licensed by interstate movers must provide two distinctive liability offers, Full-Value Protection, and Released Value. On the other hand, you can purchase private insurance outside of the moving company.

Ultimately, don’t just hire any moving company. Research various company’s and ask the above questions to help you along the process.

Research the services each company provides to make sure they can meet your specific needs.


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